Refund & Return Policy

 

Effective Date: 27 Sep, 2025
Last Updated: 27 Sep, 2025

At Wardrobe by Saima, we value your satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully.

1. Eligibility for Returns

To qualify for a return or exchange, please ensure that:

The item is unused, unworn, and in its original condition.

Tags, labels, and packaging are intact.

The return request is made within [7/14] days of receiving your order.

Items that do not meet these conditions cannot be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Custom or made-to-order dresses.

Sale, clearance, or discounted items.

Accessories (e.g., bags, cosmetics, scarves).

Items damaged due to customer mishandling.

3. Return Process

Email us at 📧 support@wardrobebysaima.com with your order number and reason for return.

Once your request is approved, we will provide instructions for sending the item back.

You are responsible for the shipping cost of returning the product (unless the item is defective or incorrect).

4. Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days.

Refunds will be made to your original payment method (or store credit, if preferred).

5. Exchanges

If you wish to exchange an item for a different size, color, or design, please contact us. Exchanges are subject to product availability.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.

7. Contact Us

For any questions regarding this policy, please reach us at:

📧 support@wardrobebysaima.com